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Wednesday, June 23 • 1:00pm - 4:00pm
034P: #034P: Best Practices for Business Communications: How to Communicate with Maximum Impact

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Component Type: Tutorial
CE: ACPE 2.75 Application UAN: 0286-0000-21-513-L04-P; CME 2.75; IACET 2.75; PDU 2.75 PMI 21660N94F4; RN 2.75

Preregistration required and is an additional fee. Already registered? Log in to DIA's My Account>My Events.

Most people think they are effective communicators but how many of us are truly impactful in our communication? This short course will focus on the best practices for effective business communication using the mnemonic “CATCH’EM”:
  • Cut to the chase: Punchline comes first, followed by details or justifications
  • Anticipate your audience: Research them in advance to establish common ground or purpose
  • Talk to reach agreement; email to document agreement, not vice versa
  • Clarify your references: Don’t assume others understand your business or jargon
  • Hone your ask: Be specific on what you need from your audience, and set a deadline for response
  • Enthrall their attention: Use vivid language to illustrate to peak their interest
  • Maximize win-win: Make clear how your collaboration will help both parties

Real life examples will be discussed, and role play will be used to enforce concepts and deepen understanding.Need approval in order to attend? Download and fill out our Justification Letter to demonstrate to your supervisor why this is a must-attend event.
Enhance your experience and register for two or more short courses at the same time and receive $50 in savings.
Purchase must happen at same time. Discount will be reflected on the last page of the cart.
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1.888.257.6457 Return to DIA 2021

Who should attend?

This short course is designed for business professionals looking to sharpen their communication skills.

Learning Objectives

Define awareness on different ways to communicate; Describe business and interpersonal communication.

avatar for Donny Chen

Donny Chen

VP Medical Writing and Healthcare Communications, PPD, United States
Donny Chen, executive director of real world evidence at PPD, has spent 20+ years designing and spearheading observational research studies in a variety of therapeutic areas, with particular expertise in strategy, analysis and project management. Mr. Chen graduated Phi Beta Kappa... Read More →

Wednesday June 23, 2021 1:00pm - 4:00pm EDT
Virtual Event Virtual Event Horsham, PA 19044
  19: Short Courses, Tutorial |   13: ProfDevelopment, Tutorial
  • Credit Type ACPE, CME, IACET, PMI, RN
  • Tags Tutorial